Develop and coach employees to meet the needs of the organization while balancing personal development of the employee. Actively participate in the hiring of experienced and college graduate level employees. Solicit feedback from key team members to understand performance of team members and provide that feedback to the employee in a timely manner. Work with other leaders

Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can do attitude, and portraying a willingness to help at all times. Have a developed rapport with the customer base and have knowledge of account ownership. Act with confidence b

Reviews and Analyzes system activity and generated alerts with specific focus on TPPP, MSB, and other High Risk Customer types in accordance with Financial Crimes Compliance expectations. Participates in the analysis, update, and implementation of financial crimes policies, procedures, and processes. Develop strengthen, and/or implement department and cross department bus

Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third party sub servicer related to delinquen

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Reviews and Analyzes system activity and generated alerts in accordance with Financial Crimes Compliance expectations.. Ability to analyze Financial Crimes and Fraud related triggers related to risk activity. Appropriately escalates matters associated with Financial Crimes activity that warrants engagement from supervisory staff. Prepares Reports and recommends appropriat

Assists business controls leadership with the development of complex strategies and the implementation of controls, policies, and procedures to increase effectiveness and efficiency related to the respective business or functional area. Provides relevant expertise and analysis to stakeholders related to the identification, assessment, control, monitoring, testing and repo

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Execute Lean Six Sigma projects which deliver process improvements for the Bank, with measureable impact that is either financial (hard or soft savings, revenue) or strategic. Drive focus and accountability in alignment with the Bank's strategic focus areas, working seamlessly across the lines of business and functions to maximize the return for the organization. Develop

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advic

Assist the Bancorp Controller in resolving critical technical accounting and operational accounting issues on a timely basis. These responsibilities include Development of alternative potential solutions to issues. Participating in the final decision making process. Preparation of memoranda supporting the issue resolution. Communicating resolutions to both internal and ex

Manage 275 FCL cases, initiation through acquisition, including FHLMC, FNMA, FHA/VA & Private Investors with a total financial exposure of $25M. Follow up on all FCL actions monthly to ensure investor guidelines and monthly status requirements are met to prevent fines & reduce errors found during investor audits. Analyze & manage FCL timeline performance to ensure that no

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals. Build deep relationships with customers to earn status as trusted advisor by leveraging our consultative sales and service process. Demonstrate ability to simplify and communica

#Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner. #Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable. # Knowledge of all Loss Mitigation